Customer Success Manager
Customer Success Manager
Nuclavis is seeking an experienced Customer Success Manager to strengthen and grow relationships with our nonprofit clients. This role will serve as their clients’ primary strategic partner, ensuring clients succeed with our mobile-first peer-to-peer (P2P) fundraising solutions while driving renewals and account growth.
The ideal candidate is both a relationship builder and a business strategist—someone who thrives on cultivating long-term partnerships, aligning solutions to client goals, and generating business growth from within existing accounts.
This is a remote position, with occasional travel required (typically once or twice per quarter) for conferences, client meetings, or internal team gatherings.
Key Responsibilities
Client Relationship & Strategy
• Build a strong, trusted relationship with assigned clients, C-level sponsors, and decision-makers.
• Serve as the primary point of contact for assigned clients, managing day-to-day relationships with a focus on trust and transparency.
• Act as a strategic advisor, aligning Nuclavis solutions with client fundraising and engagement goals.
• Lead regular check-ins and quarterly business reviews (QBRs) to ensure client satisfaction and identify opportunities for improvement.
Renewals & Growth
• Partner with the CEO to lead the renewal process and secure timely contract renewals.
• Proactively identify upsell and cross-sell opportunities to expand client adoption of Nuclavis products and services.
• Collaborate with internal teams to scope, price, and deliver expanded services or new capabilities.
Collaboration & Delivery Oversight
• Partner with project managers, customer strategy, support, and technical teams to meet client needs.
• Escalate and resolve client concerns while maintaining strong executive relationships.
• Provide client feedback to Product and Development teams to inform future roadmap priorities.
Client Advocacy
• Represent the voice of the customer internally and advocate for client success.
• Share best practices, insights, and success stories across the client base.
Desired Skills & Experience
• BA/BS degree or equivalent experience.
• 7+ years in client-facing roles such as Engagement Manager, Customer Success Manager, or Account Manager, ideally within nonprofit technology, SaaS, or P2P fundraising.
• Proven track record managing executive-level client relationships.
• Demonstrated success in achieving renewals, upsells, and account growth.
• Strong business acumen with the ability to translate client goals into product solutions.
• Exceptional written and verbal communication skills; comfortable presenting to executives.
• Highly organized, proactive, and able to manage multiple complex accounts simultaneously.
• Familiarity with P2P fundraising platforms (e.g., Blackbaud Luminate Online, DonorDrive, GoFundMe Pro, Funraisin, NeonOne, OneCause) is a plus.
• Thrives in a collaborative, fast-paced startup environment.
Interested in applying? Send your resume to info@nuclavis.com.